Welcome to Gulaab by Zubab Rana. By placing an order with us, you agree to the following brand policies and terms. We aim to provide a smooth shopping experience while maintaining the quality and exclusivity of our products.

Order Processing

All orders are processed after payment confirmation.

Luxury Pret Orders

Our Luxury Pret articles are made with careful craftsmanship and detailing. Please allow:

  • 10 to 15 working days for order processing and delivery.

Delivery timelines may vary during:

  • Eid seasons
  • Sale periods
  • Public holidays
  • Unforeseen courier delays

Shipping Policy

  • Orders are shipped nationwide and internationally where applicable.
  • Customers will receive tracking details once the order is dispatched.
  • Gulaab by Zubab Rana is not responsible for delays caused by courier services or unforeseen circumstances.

Exchange Policy

We only offer exchanges under specific conditions.

Exchange Eligibility

  • Exchange requests can only be made within 24 hours of receiving the order.
  • The item must be:
    • unused
    • unworn
    • unwashed
    • with original tags and packaging intact

Non-Exchangeable Items

We do not offer exchange on:

  • customized orders
  • sale items
  • worn or damaged products
  • products without original tags

Order Cancellation

Orders can only be cancelled before processing begins. Once the order enters production or dispatch, cancellation requests will not be accepted.

Product Disclaimer

Please note:

  • Actual product colors may slightly vary due to lighting and screen resolution.
  • Handmade and embellished articles may have slight irregularities that are part of the craftsmanship.

Payment Policy

We accept approved payment methods available at checkout. Orders will only be confirmed after successful payment verification.

Intellectual Property

All content on this website including:

  • images
  • logos
  • designs
  • text
  • graphics

is the property of Gulaab by Zubab Rana and may not be copied or reproduced without permission.

Contact Us

For any queries regarding orders, exchanges, or support, please contact us:
Gulaab by Zubab Rana
Email: contact@gulabofficial.com
Whatsapp: +92 325 4575555