Thank you for shopping with Gulaab by Zubab Rana. We are committed to delivering your orders safely and on time. Please read our shipping policy carefully before placing your order.

Order Processing Time

All orders are processed after payment confirmation.

Luxury Pret Orders

Our Luxury Pret collections are carefully crafted with premium detailing and finishing. Therefore, delivery requires additional preparation time.

  • Delivery timeline for Luxury Pret orders: 10 to 15 working days

Processing times may vary during:

  • Eid collections
  • Sale periods
  • Public holidays
  • High-volume launch days

Shipping Coverage

We currently offer:

  • Nationwide shipping across Pakistan
  • International shipping (where applicable)

Shipping availability may vary depending on location and courier coverage.

Shipping Charges

Shipping charges are calculated at checkout based on:

  • delivery location
  • order size
  • shipping method

Any applicable customs duties or taxes for international orders are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive:

  • a confirmation message or email
  • tracking details for your shipment

Please allow some time for tracking information to update.

Delivery Delays

While we strive to deliver within the estimated timeframe, delays may occur due to:

  • weather conditions
  • courier service issues
  • public holidays
  • unforeseen operational circumstances

Gulaab by Zubab Rana is not liable for delays caused by third-party courier services.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is provided:

  • delays may occur
  • additional shipping charges may apply
  • re-delivery fees may be charged

Failed Deliveries

If a delivery attempt fails due to:

  • customer unavailability
  • incorrect address
  • refusal to accept the parcel

the order may be returned to us. Re-shipping charges will apply for a second delivery attempt.

Damaged or Missing Parcels

If your parcel arrives damaged or incomplete, please contact us within 24 hours of delivery with:

  • order number
  • photos of the package/product
  • issue details

We will review the matter and assist accordingly.

Contact Us

For shipping-related queries, please contact:
Gulaab by Zubab Rana
Email: contact@gulabofficial.com
Whatsapp: +92 325 4575555